Frequently Asked Questions

Everything you need to know about shopping with Polite Society.

What is the shipping timeframe for my order?

Standard orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international delivery can take 10-15 business days depending on your location.

How do I initiate a return or exchange?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your exchange process.

Are your garments ethically produced?

Sustainability and ethics are at the heart of Polite Society. We partner exclusive with fair-trade certified factories and prioritize organic or recycled fabrics to minimize our environmental footprint.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces or checking the 'Fit Notes' section for specific styling advice.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our customer support team via live chat.